Solutions

TRANSPORTATION
Transportation is a critical activity at an operational level of an interconnected supply chain network that deals with the flow of products/services starting from the point of origin all the way to the points of destinations in such a way that requirements of customers or corporations have to be satisfied. In a network of customers where each location may have unique requirements, demands, time windows allowed for transportation etc, independent of the good being transported, the common objective of this activity is to minimize use of resources and time by increasing service quality.

SCHEDULING
Scheduling of tasks, staff and equipment independent in industry type, is essential to maximize efficiency of operations and reduce cost. In a production environment this would include to determine the type of tasks to be performed within the allocated time intervals and with the correct equipment.

INVENTORY/PRODUCTION

Items, which may be of a wide range (consumables, money within branches and ATMs etc), staying idle and not being used for any investment purposes is an important source of a cost. On the other hand, to cope with the stochastic nature of demand, it is a necessity to keep inventory. Therefore, the question of how much to produce and how much to keep at inventory are two related subjects and require a careful planning to meet customer demand and at the same time to minimize goods staying idle that could have been used for investment purposes.

DEMAND PLANNING
Due to nondeterministic demand patterns, developing demand forecasts will contribute to inventory/production planning and revenue management by acting as input to these activities which in turn will lead to accurate pricing, responding to peaks and troughs in demand and increase profitability.

REVENUE MANAGEMENT/PRICING
Making use of revenue management it is possible for companies to sell inventory at a higher price because finding the optimum product availability and pricing will lead to maximum revenue growth. The question to answer is “which inventory to allocate to which customer at which price?” To come up with an answer to this question, one has to understand what the product value is in the eyes of customer and set prices accordingly. Therefore, the steps required for this procedure are market segmentation, demand forecasting and inventory planning.

QUEUING THEORY
In a service environment of thousands of customers and tellers observing how the system reacts to changes may not be a trivial task. By defining a correct model that identifies arrival processes, service mechanisms and queue characteristics the number of service points required can be determined whereas prediction of waiting times and queue lengths will be possible.

PlusOneMinusOne CRM AnalyticsTM helps you deliver highest Quality of Service by…

• Understanding what your customers are requesting / complaining about
• Serving value added service to your customers
• Customer Operations Investigation
• Enabling time and location in an integrated decision support system

PlusOneMinusOne Customer Relationship Management Analytics is a web based – cloud ready solution consists of variety of tools designed to ease and enrich customer care operations in Customer Management Centers. P1M1 CRM Analytics runs on a GIS platform which creates an augmented reality where both temporal and spatial information is considered for decision making. You may utilize P1M1 CRM Analytics in any sector (from Telecom to Health) where crowd control is required to improve business quality.
P1M1 CRM Analytics Solution uses P1M1 Core Engine which is a robust and scalable platform designed to have no limit but (y)our creativity.

P1M1 CRM Analytics consists of tools which help you to…

• Geocode calls received in a customer management center
• Import previously collected data via land surveys
• Assist your customers by giving location based status updates
• Investigate whether individual or group of customers have access to your services
• Predict potential locations of problems and interests in temporal dimension

P1M1 CRM Analytics stores and visualize enterprise level data in real time, and uses it to help your agents assist your customers proactively. Analytic capabilities detect clusters and works as an early warning system to forecast problems that are likely to occur in near future – defined by time and location. P1M1 CRM Analytics has capabilities beyond customer care, It also collects and analyzes the data related with:

• Geocode calls received in a customer management center
• Customer Operations Investigations
• Customer Care Cost Optimizer

Optimization is essential for reducing the expenses and costs. On the other hand it is usually not possible or requires vast investment to restructure the system. Therefore, re-optimization aims to optimize the system with minimum possible change in the current structure.

In addition to our expertise in optimization, re-optimization is another field that is highly achieved by PlusOneMinusOne. With the cloud technology and advanced reporting feature, PlusOneMinusOne re-optimization solutions are highly advised.

Beyond vehicle routing, data traffic routing for telecommunication, distribution of electricity or other energy containing sources in energy sector are significant processes that should be carefully designed.

PlusOneMinusOne is specialized in each kind of routing problem. Robust algorithms are specially designed for every specific case by our algorithm experts. Additionally, with the creative reporting features and map based platform PlusOneMinusOne routing solutions ease decision making process for managers.

With our expertise in optimization and operations research methods such as linear programming, integer programming, graph algorithms, we solve real-life difficult problems both in terms of size and complexity in different decision levels (operation, tactic and strategic). We mainly predict the future and make the best decision among a huge number of possible scenarios.

The main aim of the algorithm design and development is to whip the systems into shape. We spare considerable time on analyzing the real-life data. After underlying the troubled parts, we focus on defining the problems. According to the results, we decide the optimization scope, either optimizing the troubled process or the system as a whole. As soon as studying the system, its components and its environment, we construct a new algorithm or develop the current one, to tell the system components what to do and how to do. Occasionally, we need to guess the future data, because some particular optimization tools create a system solution depending on these predicted values. Therefore, we also build forecasting tools to fulfill that requirement.

GIS is one of the major aspects of P1M1 Products and Professional Services. We believe information is driven by people and space; therefore we seek the power of uniting these two elements of information in an augmented reality, sometimes in real time. The role we assign to GIS in PlusOneMinusOne is beyond just visualizing spatial data, we enable both time and space on socio-economic landscape, by using internationally recognized geoprocessing tasks provided by ESRI and also algorithms designed and implemented in-house which helps us to create a very valuable landscape of information. Uniqueness of PlusOneMinusOne in the business comes from its perspective of uniting Operations Research, GIS and Software Development. Thus, innovative products and services are brought to the table.